At VENXALORITH, we strive to provide high-quality products and services. However, if you are not completely satisfied with your purchase, our refund policy outlines the conditions under which you may be eligible for a refund.
To qualify for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The request for a refund must be made within 30 days of the purchase date.
To initiate a refund, please contact our customer support team at [email protected]. You will be required to provide your order number and details about the product you wish to return.
Once your refund request is received, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: VENXALORITH Returns, 1234 Elm Street, Springfield, IL 62701.
To return your product, you should mail your product to: VENXALORITH Returns, 1234 Elm Street, Springfield, IL 62701. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For any further questions regarding our refund policy, please reach out to us at [email protected].